Focus on exceptional customer experiences
Support,
translated
Built on AI, augmented by humans. Unbabel’s translations integrate seamlessly into your customer service flow. Focus on high-quality 24/7 support, while we translate.
Support,
translated
Cost savings
Native support at a fraction of the cost
Unbabel enables you to offer multilingual support while reducing your total cost of ownership (TCO). Consolidate support to key strategic locations, lowering overhead and hiring costs, while focusing on hiring the best agents for the job, no matter what language they speak.
Operational efficiency
Allocate your team where you need them
Build a global CS infrastructure that enables you to leverage your best agents through periods of peak volumes, regardless of location or language. Unbabel gives you the flexibility and the predictability you need to boost your team’s efficiency.
High quality
Translation quality you and your customers can trust
Leverage the speed of machine translation, with the security of human quality. Our translation engines learn from every customer interaction and get trained by our editor community to get smarter over time, delivering more intelligent and high-quality translations.
"We've seen CSAT scores jump as much as 10 points, and in one instance, we increased issue resolution by 20 percent."
Vincent O’Brien,
EMEA Support Delivery Manager at Microsoft
A seamless translation flow, built into the tools your team uses
Unbabel allows your agents to talk to customers in their own language, without breaking the conversation flow.
How it works
More languages, one workflow
Integrate translations directly into your workflow. Our platform integrates with the CS tools you already use such as CRMs or Chat platforms, so you can get started quickly. Or simply use our APIs to build custom integrations for what you need.
Make all your channels multilingual
Manage your language operations
Manage your multilingual language operations with the Unbabel Portal. Get better visibility into usage, quality, and translation speed of the languages you’re supporting. The Portal gives you more transparency and control over your multilingual support.
Built for Enterprise
Fully compliant security you can trust
Rest assured that your data is protected with Unbabel. We use data encryption and anonymization to ensure that all data is securely processed through our platform. Our solution is also GDPR and CCPA compliant.
Trusted by your valued global partners
Major global BPOs and support providers such as Teleperformance, Concentrix, Majorel, Google, and Microsoft, partner with Unbabel to offer multilingual customer support for large enterprise brands around the globe.
Premium support and customer success
The Unbabel team is with you through every step - from onboarding and implementation to success. You get access to premium customer support and a dedicated customer success manager to help you grow over time.
Personalized machine translation
We customize your translation engine for your unique brand and industry, while training it to become smarter with every customer interaction, capturing your brand voice.
Seamless integration with the CRM you use
We work where you work. Unbabel integrates with all the major CRM platforms, Chat applications and other customer service tools you already use, out-of-the-box. And for customized integrations, we offer our Translation APIs.
Insights through reporting and analytics
Get visibility into your usage data, understand volume and translation quality per language and manage billing all through the Unbabel Portal. Leverage these insights to distribute your team when and where you need it most.
